______
Refunds and Returns
______
1. All Sales Are Final (Due to Perishable Nature)
Because our products are freshly baked and perishable, we are unable to accept returns or exchanges. Once an order leaves our kitchen, it cannot be resold or reused for safety and hygiene reasons.
2. Refunds or Replacements (Case-by-Case Basis)
While we do not offer returns, we are committed to your satisfaction. If there is a problem with your order, we may offer:
-
A refund
-
replacement
- Or store credit
This is typically offered only in the following situations:
-
The product arrived damaged or spoiled
-
There was an error on our part (e.g., wrong item, missing item)
3. Time Frame for Reporting Issues
To be eligible for a refund or replacement, you must:
-
Contact us within 24–48 hours of receiving your order
-
Provide photos of the damaged or incorrect items
4. No Refunds for:
-
Minor cosmetic damage (e.g., slightly cracked cookies)
-
Orders not picked up or received due to customer error
-
Taste preferences or change of mind
5. Contact Us
For any concerns or refund requests, please contact us at:
Email: admin@jamscustomcookies.com
Phone: (210) 440 – 5308